Policies and Reminders

At Genial Assist, our ​mission is to deliver ​exceptional notarial and ​administrative services to ​businesses and ​individuals. Our ​commitment to ​professionalism, ​accuracy, and customer ​satisfaction is at the core ​of everything we do. To ​ensure we consistently ​meet these standards, we ​have established ​comprehensive policies ​that guide our ​operations, client ​interactions, and service ​delivery.

Mobile Notary: We cover East Texas, and our primary location is in ​Tyler, TX. We cover up to 40 miles of the surrounding areas. Pricing ​depends on location. Inquire for specific pricing.

Commitment: We will respond to client inquiries within 12 ​hours during normal business days.

Communication: You can text, call, email, or schedule online 24/7 to ​book an appointment. To inquire about pricing, or partner with us feel ​free to connect. We are here ultimately to help.

Confidentiality: Ensure all client information is kept confidential ​and secure.

Scheduling: Clients can book appointments online or via phone and ​email. Confirmations should be sent via email or text.

Cancellations/Rescheduling: Clients must cancel or reschedule at least 24 ​hours before (if possible) to avoid a cancellation fee. No fee to reschedule ​appointments,

Service Fees: All general notary fees are posted. Any additional charges ​(e.g., travel fees for mobile services). This will be agreed upon before service ​is completed. Payment is due upon completion of services. Accepted ​payment methods: Credit/Debit, Cash, and Apple Pay.

Refund Policy: No refunds for completed services unless there is a proven ​error on Genial Assist’s part. (All fees for the inconvenience and errors will ​be covered by genial assist.)

@GenialAssist